Frequently Asked Questions
Everything you need to know about our products and policies
How long does shipping take?
Our products ship from our fulfillment centers internationally. Most orders arrive within 10-18 business days from order placement. Shipping times may be longer during peak seasons or due to customs processing.
Where do you ship from?
We partner with specialized manufacturers and fulfillment centers to ship products directly to you. This allows us to maintain quality while keeping costs reasonable.
What if I order the wrong model?
Please carefully verify your phone model before ordering, as all sales are final. We recommend checking your phone's Settings > General > About to confirm your exact model. If you have questions about compatibility, contact us at hello@madebycarbone.com before placing your order.
Is this real carbon fiber?
Our products feature carbon fiber composite construction with the distinctive woven pattern. The material provides the signature aesthetic while maintaining durability for everyday use.
Do you have a physical store?
We're online-only, which allows us to keep costs low and ship worldwide. This also means we can focus on curating the best products rather than managing retail locations.
How do I track my order?
You'll receive a tracking number via email once your order ships. Please allow 2-3 business days for tracking information to update in the carrier's system.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) as well as Apple Pay and Google Pay through our secure Stripe checkout.
Can I cancel or modify my order?
Orders can be modified or cancelled within 24 hours of placement. After that, they enter our fulfillment process and cannot be changed. Please contact us immediately if you need to make changes.
What is your sales policy?
All sales are final. We carefully inspect each product before shipping to ensure quality. All products include a 90-day warranty against manufacturing defects. If you receive a defective or damaged item, contact us with photos and we'll make it right.
Are your products covered by warranty?
All products come with a 90-day warranty against manufacturing defects. This does not cover normal wear and tear or damage from misuse. Contact us if you experience any issues.
Still have questions? Contact us and we'll be happy to help.