Privacy Policy

At Carboné ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website madebycarbone.com and make purchases from our online store.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our website.

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• •Place an order or make a purchase
• •Create an account
• •Subscribe to our newsletter
• •Contact us via email or contact form
• •Participate in surveys or promotions

This information may include:

• •Name, email address, phone number
• •Billing and shipping addresses
• •Payment information (processed securely by Stripe - we do not store full credit card details)
• •Order history and purchase preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• •IP address, browser type, and operating system
• •Pages viewed, time spent on pages, and clickstream data
• •Referring website addresses
• •Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• •Process and fulfill orders: Including payment processing, shipping, and customer service
• •Communicate with you: Send order confirmations, shipping updates, and respond to inquiries
• •Improve our website: Analyze usage patterns to enhance user experience
• •Marketing communications: Send promotional emails about new products, sales, and offers (you can opt out anytime)
• •Prevent fraud: Detect and prevent fraudulent transactions and unauthorized access
• •Comply with legal obligations: Maintain records as required by law

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• •Service providers: Including payment processors (Stripe), shipping carriers, email service providers, and website hosting services
• •Legal requirements: When required by law, court order, or government request
• •Business transfers: In the event of a merger, acquisition, or sale of assets
• •With your consent: When you explicitly authorize us to share your information

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• •Remember your preferences and settings
• •Keep items in your shopping cart
• •Analyze website traffic and usage patterns
• •Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• •SSL encryption for data transmission
• •Secure payment processing through Stripe (PCI DSS compliant)
• •Regular security audits and updates
• •Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• •Access: Request a copy of the personal information we hold about you
• •Correction: Request correction of inaccurate or incomplete information
• •Deletion: Request deletion of your personal information
• •Opt-out: Unsubscribe from marketing emails at any time
• •Data portability: Request your data in a machine-readable format

To exercise these rights, please contact us at hello@madebycarbone.com. We will respond to your request within 30 days.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our website, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: