Sales Policy
Quality you can trust, backed by our warranty
Our Quality Commitment
Every Carboné product is carefully inspected before shipping to ensure it meets our quality standards. We take pride in delivering premium carbon fiber accessories that look and feel exceptional from day one.
Final Sale Policy
Due to the nature of our products and international fulfillment process, all sales are final. We encourage customers to carefully review product descriptions, specifications, and compatibility information before placing an order.
Please double-check your phone model selection to ensure the perfect fit.
90-Day Warranty
All products include a 90-day warranty against manufacturing defects. If you receive a product with a defect or damage that occurred during shipping, we'll make it right.
- •Manufacturing defects — covered for 90 days from delivery
- •Shipping damage — contact us within 7 days of delivery with photos
- •Wrong item received — we'll send the correct item at no cost
Warranty Claims
If you believe your product has a manufacturing defect or arrived damaged:
- 1.Email hello@madebycarbone.com with your order number
- 2.Include clear photos showing the defect or damage
- 3.Our team will review and respond within 1-2 business days
What's Not Covered
- •Normal wear and tear from regular use
- •Damage caused by drops, impacts, or misuse
- •Orders placed for incorrect phone models
- •Change of mind after purchase
Questions?
If you have any questions about our sales policy or need assistance with your order, please contact us at hello@madebycarbone.com.